Cazasouq

Dear Customer,
We would like to congratulate you on your choice of this product and hope it meets your need, in case of any defects, please contact us via the website or on the phone numbers below.

- The warranty applies to all electronic devices, and chairs, except for accessories, extensions, consumer products, e-cards and clothes.

- The warranty duration starts from the time you receive the product.

- You can return the product you have received if it is not as described on the website within 3 days from receiving it in the case if not opened or the tape is not cut to protect the package and the product is not used.

- In the event that damaged or incomplete items are delivered, a replacement shipment or the missing piece will be sent without any costs by sending evidence of the deficiency or defect. In some cases, a damaged product will require to be returned to confirm the damage

For countries outside the Kingdom of Bahrain

- Please visit this page for more information about cashback by clicking on the guarantee steps:

- When discovering a defect or defect in any product, please contact us directly by creating a ticket for the technical team from here

- The specialized team will ask you to send a picture or video of the problem with the application number and contact information attached

- The specialized team will help you first to verify the type of problem or help you to solve it.

- If we are unable to solve the problem, technical support will send the shipping company to receive the shipment from you

- Upon approval of the return from the customer, he agrees to (we bear all the costs of retrieval and examination from us in the event that the defect mentioned in the product is proved. In the absence of a malfunction and the product does not contain any defect, the customer must bear the return amount, which is 60 SAR)

- Please send the product with all accessories and parts attached in the box

- The product inspection will take between 1 to 5 working days

- After completing the examination, the technical team will contact you to give you the result of the product's condition, and it is either the product has been repaired or the product will be replaced.

- A product will be replaced with a new product if it is available or with another product in perfect condition, and if the product is not available you will get the option to replace the product.

- After the customer has made a decision, the product will be sent directly to him.

We take care of the value of shipping and returning the product for the first six months of the warranty in the event that it is proven that there is a manufacturing defect in the product. In the event that the product arrives and finds that there is no defect in the product, the customer must bear the shipping and return costs due to the absence of any malfunction and the customer's lack of knowledge of the method of operating the product.

We have extended the warranty for all products, and the extended warranty that was extended on 1/1/2021 can only be used in the event that the customer bears the value of shipping and return after the initial six months of purchase

Total warranty after the initial six months:

One year warranty (the initial six months + the six additional months)

Steelseries

Astro

Turtlebeach

Nacon

Logitech

Ducky

Glorious

Devo

Motospeed

Two-year warranty (the initial six months with the additional 16 months)

HyperX

Devo gaming monitors

MSI

Cashback :

Contact info :

Phone or WhatsApp: 0097316663666

Email: info@cazasouq.com

Website: https://www.Cazasouq.com